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Managed Identity Services

Managed Identity Services

Fischer is dedicated to the success of our customers. Our Managed Identity Services team stands at the ready to assist with any technical issues that may arise in the Fischer project and customer solution. In addition, our Managed Identity Services team is available to facilitate and implementation solution changes (Solution Change Requests) that may be required as part of a business requirement change. Our online portal not only serves as a way to submit incident tickets or solution change requests, but also provides customers with access to a wide variety of content, including Fischer product guides, technical bulletins, product release downloads, and our annual maintenance schedule.

Support

Product and Solution Support

Solution Health Monitoring

Flexibility

Annual Solution Modification Hours

Managed Product Upgrades
Pre-set Annual Schedule

Create Your Own Schedule*

Availability

Support Hours

24x7 Priority I and Priority II Support

24x7 Support for All Priorities

Standard

30
7am-7pm ET
Mon-Fri

Bronze

75
7am-7pm ET
Mon-Fri

Silver

125
7am-7pm ET
7 Days/Week

Gold

175

24x7
*Sole Tenant Only

Standard

Product and Solution Support

Solution Health Monitoring

Solution Change Management

30 Annual Solution Modification Hours*

Managed Product Upgrades

Business Standard Priority Support

7am to 7pm Eastern Time, M-F ticket support

24×7 Priority I and Priority II Support

Bronze

Product and Solution Support

Solution Health Monitoring

Solution Change Management

75 Annual Solution Modification Hours*

Managed Product Upgrades

Business Bronze Priority Support

7am to 7pm Eastern Time, M-F ticket support

24×7 Priority I and Priority II Support

Silver

Product and Solution Support

Solution Health Monitoring

Solution Change Management

125 Annual Solution Modification Hours*

Managed Product Upgrades

Choose your own schedule, if Sole Tenant

Enterprise Silver Priority Support

7am to 7pm Eastern Time, 7 days per week ticket support

24×7 Priority I and Priority II Support

Gold

Product and Solution Support

Solution Health Monitoring

Solution Change Management

175 Annual Solution Modification Hours*

Managed Product Upgrades

Choose your own schedule, if Sole Tenant

Enterprise Gold Priority Support

24×7 Support for all Priority Level Tickets

Start Today to Secure and Simplify Your Identity Management Program

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