Managed Identity Services
Support
Product and Solution Support
Solution Health Monitoring
Flexibility
Annual Solution Modification Hours
Managed Product Upgrades
Pre-set Annual Schedule
Create Your Own Schedule*
Availability
Support Hours
24x7 Priority I and Priority II Support
24x7 Support for All Priorities
Standard
30
7am-7pm ET
Mon-Fri
Bronze
75
7am-7pm ET
Mon-Fri
Silver
125
7am-7pm ET
7 Days/Week
Gold
175
24x7
Standard
Product and Solution Support
Solution Health Monitoring
Solution Change Management
30 Annual Solution Modification Hours*
Managed Product Upgrades
Business Standard Priority Support
7am to 7pm Eastern Time, M-F ticket support
24×7 Priority I and Priority II Support
Bronze
Product and Solution Support
Solution Health Monitoring
Solution Change Management
75 Annual Solution Modification Hours*
Managed Product Upgrades
Business Bronze Priority Support
7am to 7pm Eastern Time, M-F ticket support
24×7 Priority I and Priority II Support
Silver
Product and Solution Support
Solution Health Monitoring
Solution Change Management
125 Annual Solution Modification Hours*
Managed Product Upgrades
Choose your own schedule, if Sole Tenant
Enterprise Silver Priority Support
7am to 7pm Eastern Time, 7 days per week ticket support
24×7 Priority I and Priority II Support
Gold
Product and Solution Support
Solution Health Monitoring
Solution Change Management
175 Annual Solution Modification Hours*
Managed Product Upgrades
Choose your own schedule, if Sole Tenant
Enterprise Gold Priority Support
24×7 Support for all Priority Level Tickets