CASE STUDY

Norwich University

Norwich University partnered with Fischer Identity to modernize identity and access management, improving governance, automation, and long-term sustainability.

Norwich University’s Identity and Access Management Go-Live with Fischer Identity

Supporting Institutional Modernization

As Norwich University continued modernizing its technology ecosystem, the institution sought to evolve its identity and access management approach to better support growth, governance, and long-term sustainability.

Key considerations included:

  • Transitioning from a long-standing custom script to a scalable, sustainable platform
  • Strengthening visibility and governance across user access
  • Establishing consistent lifecycle management for faculty, adjunct, and third-party users
  • Formalizing oversight of role-based access and exceptions
  • Ensuring clean, reliable identity data to support initiatives such as LMS updates and Ellucian Banner SaaS

“We went from 3,000+ lines of SQL account provisioning code that no one could understand anymore to a fully capable and flexible identity management system. It was the smoothest transition we’ve ever had — and it’s dramatically improved the student’s first-time IT experience.” — George J. Silowash, Vice President for Information Technology & CIO at Norwich University

Goals

Norwich University aimed to:

  • Automate IAM processes and streamline administration
  • Strengthen least privileged access and account security
  • Reduce reliance on internally maintained scripts
  • Optimize staff time and operational efficiency
  • Establish trusted, actionable identity data
  • Define clear lifecycle processes from account creation through decommissioning

Solution

Norwich University licensed the full suite of Fischer Identity solutions, with Phase 1 focused on:

  • Identity and Access Governance
  • Password Management
  • Identity Claim

Why Norwich University Chose Fischer Identity

  • Connection through the Hess Consortium, which facilitated the partnership.
  • Nearly two decades of higher education IAM expertise.
  • A comprehensive solution covering provisioning, compliance, and access management.
  • Strong Ellucian Banner integration and connectivity to key applications.
  • Ease of management and long-term sustainability.

“The depth of knowledge and genuine commitment to solving our challenges has truly stood out. Your team’s partnership in helping us untangle a complex, multi-year set of issues has been invaluable.” — Noah A. Binette, Senior Security Analyst at Norwich University

About Norwich University

Since 1819, Norwich University has created an atmosphere of innovation and excellence. Norwich is the nation’s oldest private military college and the birthplace of ROTC, serving a diverse student body that reflects today’s world.

From being the nation’s first private college to offer civil engineering instruction to being one of the first institutions to receive designation as an NSA Center of Excellence in Information Security Education, Norwich has been leading the charge in higher education since its founding in 1819.

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Ready to Get Started?

We’ll tailor your demo to meet your specific needs, showcasing how the Fischer Identity solution:

 

  • Provides full life cycle management and a complete compliance framework.
  • Utilizes configuration-based setups with pre-built workflows and integrations.
  • Reduces help desk calls by utilizing an intuitive and user-friendly interface.
  • Handles complex IAM requirements without custom coding.
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“We’ve been able to achieve our security and IAM-related goals and SLAs, plus accelerate the introduction of new services to our constituents due to the operational efficiencies afforded by Fischer.”

Jon Allen
CIO & CISO at Baylor University