Davey Tree Case Study
The Challenge
Davey Tree Expert Company sought to streamline their end-user lifecycle access management, focusing on efficient onboarding and offboarding processes across their nationwide workforce. Additionally, they aimed to elevate their login security through Multi-factor Authentication (MFA) and simplify device management. Ensuring compliance with the least privileged access for each job role was crucial. The strategic vision was to implement a comprehensive Identity and Access Management (IAM) solution hosted in a supported cloud environment.
The Solution
In the sales evaluation, Fischer Identity emerged as the optimal choice, meeting all the requirements outlined by Davey Tree. A role-based access control model was configured, seamlessly integrating with SAP HR Management System for automated user provisioning and reflecting role changes. The solution included 15 connected systems, incorporating account claiming, and self-service profile/password management. Robust requester/approver workflows were established to manage dynamic access changes throughout the employee lifecycle. Fischer’s extensibility facilitated automated provisioning and de-provisioning of Duo user accounts for enhanced MFA. Using Fischer’s Single Sign-On solution, Access Management was expanded to enforce OTP and Duo authentication for both employees and service providers.
Leveraging Fischer’s Compliance module, access certifications were deployed for attestation reviews across critical applications, supported by multiple reports tailored to the client’s needs.
A committed partnership between Fischer Identity and AWS ensured that Davey Tree’s solution was hosted on AWS infrastructure, guaranteeing uptime, redundancy, and room for future growth.
The Results
- With Fischer's continuous policy enforcement, Davey Tree can quickly onboard/offboard users, promptly disabling access during separations, minimizing human error, and ensuring no active accounts for inactive users.
- Fischer’s Identity Claim feature provides Davey Tree users with a user-friendly self-service approach for managing their profiles, enhancing authentication, and granting application access.
- Access Governance was expanded to authorize delegated administration, providing end-to-end support for Davey Tree’s multi-factor authentication solution.
- Supporting compliance regulations, the access certification process alleviates resource constraints related to managing solutions.
About Davey Tree
Davey is an employee-owned company for over 40 years, with employee-ownership at the heart of the company culture. Davey has thrived under the employee ownership model, becoming a billion-dollar company in 2018 with more than 10,000 employees contributing throughout North America.
